Return Policy & Process

In-store/In-person Purchase:

What is your return policy?:

We want to make sure we're putting people in the best possible running gear for them! If your purchase doesn't perform as expected you may return it, in new sellable condition including all of the original packaging, within 14 days with receipt for a refund.

You may bring a purchase back, in NEW sellable condition including ALL of the original packaging (this includes shoe boxes), for exchange or store credit within 30 days of purchase.

If a purchase is a special order from a vendor the order may only be exchanged or returned for store credit. However, if your special order is something that we do NOT carry in-store it is a final sale and is NOT eligible for return or exchange. 

Items with a Gift Receipt will receive a refund in the form of Store Credit (Our return policy doesn’t cover ordinary wear & tear or damage caused by improper use or accidents). 

A customer returning the same item multiple (2+) times or exchanging shoes from the same original purchase multiple (2+) times may incur a restocking fee of 15%. 

FOR ALL ONLINE PURCHASES:

We will send you a return shipping label for your return. We will deduct the cost of return shipping ($10-$14) from your return. For example: If you ordered a pair of shoes for $140 and return them, you will receive a refund of $126-$130 depending on the cost of return shipping. 

PLEASE NOTE: ALL marked down shoes purchased online are non-refundable and non-exchangeable. This is any item that is discounted by MORE THAN 20%. Items that have coupon codes or discounts of 20% or less ARE refundable. For example: If a shoe is originally $140 and it is marked down to $115. You use a coupon code or loyalty program reduce the cost to $100. The item is more than 20% off and is a final sale item.  

Lastly, all shipments from Commonwealth Running Company are insured. If a package doesn't reach you please contact us and we will have our shippers investigate. If a purchase is delivered to the address and then is missing Commonwealth Running Company does not take responsibility for the missing package. 

Commonwealth Running Company reserves the right to adjust the policy at any time. 

Order Cancellations: If you place an order and decide to cancel your order prior to shipment please note that a cancellation fee of $5 may apply. 

How to Initiate a Return or Exchange of an Online Purchase: 

First, please make sure you have all of the original packaging- this includes tags and boxes. All returning items MUST be in new and sellable condition or the refund may be rejected. 

You can start a return here.

Purchasers that opted in for checkout+ will have free returns. Purchaser that opted out are responsible for all return shipping fees for goods being returned or exchanged.

Pack your item into the mailing package that we sent or another secure box or mailing bag. Shoe boxes CANNOT be shipped without being inside some sort of bag or box. Commonwealth Running Company reserves the right to deny refunds of items that do not adhere to our return policy. Please understand that we cannot sell an item as "new" if the shoe box has been damaged in shipping. If you ship the item back in the shoe box alone you will incur a restocking fee of 15-50% depending on the damage to the item and the packaging. DO NOT ship shoes back in the shoe box without some type of packaging. 

How to initiate a carrier shipping claim:

You can start a claim here.

If you opted into Checkout+: your order is covered by package protection. If your package is lost, stolen, or damaged in transit, once approved, we'll replace the item at no extra cost (or issue a refund/store credit if it's out of stock). For damaged items, please include a photo of the damage when you file.

If you opted out of Checkout+: your order is not protected against carrier loss or damage, and we're unable to cover replacements for shipping-related issues.

Please inspect your order when it arrives and file any claim within 30 days of the delivery date.

Return Processing: 

We process returns within 1-3 days of their arrival back at the shop. Please allow us 1-3 business days to receive and inspect the item and then allow your bank 1-3 business days to release the funds. Please note that we release the funds immediately upon refund or cancellation. Banks and credit card companies may take longer to release the funds back to your account. 

For any questions email us at help@commonwealthrunning.com