FAQs

I just placed an order. How long will it be until it ships?

What a great question! I see patience continues to be a virtue...We do our best to ship orders out within 24 hours. However, on average we say 1-3 business days. Please wait at least 3 business days before emailing us. The more time our team spends on answering emails hours after an order is placed, the longer it takes to process your orders. 

Do you offer expedited shipping? What does "expedited mean?"

OMG! Such a good question! We do! It's $25. Here's what it means... when we arrive at the shop in the morning we start with the oldest orders for processing. First in, first out. If you pay for expedited you are at the top of our list. Your package is packed first. You skip the line. You're the head honcho! We also ship using UPS 2-3 day shipping. Here's what it ISN'T. It is NOT overnight shipping. It is NOT "Prime." It will get to you 2-3 days faster than the majority of our orders but if you want same day or next day arrival, if I'm being honest, and I try to be, we're not the place for you. We are a family-owned shop in Illinois and we do our best but we can't guarantee you'll receive your order within x-minutes of hitting "order." 

I placed an order for expedited shipping. I want to return my item. Is my shipping refundable. 

No. Shippers do not refund us. We cannot refund you. Sorry! We love you. But....no. 

I received my order and I loved it! I loved it so much that something terrible happened and there's a hole, it snapped, exploded, tore apart, didn't live up to my expectations in some way...What do I do? 

Oh man! I'm so sorry! We definitely want to help. If it's inside of 30 days, contact the shop and we will see what we can do! If it's over 30 days I would suggest contacting the manufacturer directly. Each manufacturer has different warranty periods for the lifespan of a product. 

 I want to exchange an item. How does that work? 

It's not you, it's me! You received something and you love it....but something...something isn't quite right...the size...the color....the ambiance.....no worries. We'll send you a shipping label as well as a $14 payment link. The label- that's self explanatory, I hope. The $14- that pays for the shipping back to us and the new item back to you....fun fact: it actually doesn't cover the shipping, but it covers a portion of it because we try to keep exchanges affordable to you and not business-ending for us. 

I sent something back for a return and the tracking shows that you have received it. How long until I get my money back? 

Sweet zombies of the third apocalypse! You want your money back? Please allow us 2-3 days to process the return. After that, your bank/credit card company/loan shark may take 1-3 business days to release the funds (we have no control over that). 

I'm returning something to you that I bought online but I threw out the packaging it arrived in. What do I do? 

Please find, make, crochet new packaging for it. We ask that items come back to us in the order in which they were received. Use a box, shipping bag or get creative (we've received shoe boxes wrapped in old cereal boxes, paper bags, etc...) to make sure the shoe box is protected. If items or their packages are damaged when they arrive we cannot sell them as new and so you could be charged a restocking fee of up to 30%. 

Can I edit my address or order after I have placed it?

Not really. If you have submitted your order with the wrong shipping address, we cannot guarantee our ability to correct it for you. If you are able to get in contact with us before your order has been prepared for shipment, we will do everything in our power to update it for you, but (again) no guarantees.

Once your order has been prepared for shipment, we do not have any ability to make any changes on your behalf. Please double check your order before finishing checkout to avoid this issue. birddogs is not responsible for replacing incorrectly addressed packages that are shipped and delivered to the address we are given at checkout.

I received a notification that my package was delivered but I can't find it!

PANIC!!! Just kidding...

As online shopping has increased, so has shipping volume across all major providers. In some cases, delivery drivers may mistakenly indicate a delivery scan before the package has made it to your actual address. In >90% of cases where the customer reports a delivery update, but no package, the delivery occurs in the following 3 business days.

SO, if your order was shipped with our standard delivery option (free shipping) and you have received a delivery notification but no package, please be sure to…

Ask around to any roommates, family members, partners, or local loiterers of your home to see if they have seen the package.
Ask around to neighbors - sometimes things end up where they aren’t meant to!
Google the phone number for your nearest US postal office and ask if the package is in their mail room or on a mail truck.
Check any security or doorbell camera footage for evidence your package was delivered at the time disclosed.
Check alternate entrances to your home.

My Package is Lost!

We experience an extremely low incidence of truly lost packages, so your package is almost certainly not actually lost.

However - things happen, and delays are frustrating for everyone involved.

If you received your shipping confirmation email, and your tracking number indicates that your package was scanned, but has not updated at all in over 7 business days, please reach out so that we may submit a follow up inquiry on your behalf.

If you have not noted a tracking update in over 10 business days, please be in touch so that we may record your package as lost in transit, and set about replacing your order to a new address.

I think My Package was stolen.

Commonwealth Running Company is not responsible for stolen packages once delivery has occurred. If you have received notification of delivery, but no package exists in your mailbox/mailroom or on your front porch/entryway, please allow 1-3 business days for delivery to take place.

If you know your package was delivered (ie; have visual evidence of delivery from a security/doorbell camera) please submit a report to your local police department. We cannot reship or refund for stolen orders, but we can help you file a theft report with USPS or FedEx, if you choose to pursue that route.

If you believe your address to be in a high risk area for theft, please consider shipping to a more secure address to avoid a possibly stolen package.